Corinthia London

I had the pleasure of staying at the Corinthia Hotel in London from Friday, June 20, to Monday, June 23, in room 601. I first encountered this hotel shortly after its opening around 2012, likely timed with the London Olympics. Since then, Corinthia London has set my benchmark for hotel excellence. Although I have visited other Corinthia hotels, such as those in Lisbon and recently in New York, none have matched the standard maintained by the London property, particularly in terms of facilities, comfort, and quality of service. Among the positive points, I particularly highlight the extraordinary quality of rest, thanks to exceptional beds, top-quality sheets, and mattresses ensuring a superb sleeping experience. Another strong point is the bathroom, especially the shower, which has great water pressure and immediate hot water availability. Additionally, I want to underscore the remarkable kindness and attentiveness of the staff, always eager to resolve any issues promptly and making guests feel at home. However, I noticed some details that, although easily solvable through maintenance and attention, require immediate intervention to maintain the high standard that has historically distinguished this hotel: Firstly, I was surprised that despite being subscribed to the Corinthia newsletter and being a recurring guest for over a decade, there was no special recognition or acknowledgment during check-in. It would be advisable to implement a system recognizing and valuing loyal customers. Regarding restaurant staff, particularly during breakfast, I noticed visibly worn or poorly ironed uniforms, as well as dirty or inconsistent footwear, details negatively impacting the overall perception of the hotel. Additionally, the lobby restrooms require more attention regarding cleanliness and maintenance, occasionally having unpleasant odors.

First class service - excellent help from reception, concierge and gentlemen by the door. Best service we have ever received from a hotel. Will definitely come back!

Lovely hotel with great facilities and (with just one or two slight exceptions) very friendly staff.

We did not have breakfast as we had to travel. Loved the location of the hotel. Amazing staff and I cannot thank them enough for looking after us. The spa facilities were exceptional. My sister was blown away by the champagne, cake and nibbles she received as she was celebrating a birthday and the New Year's eve stay at the hotel was a pre-birthday treat for her. Loved the fireworks display on New Year's eve. I would not hesitate to recommend this hotel to family and friends if they are looking for a hotel that is central to all the London attractions or celebrating a special event.

We loved the space and peace to enjoy the facilities, food and ambience of the whole hotel. The staff and customer service was impeccable.